Performance
4.8/5
- ≤6haverage response time
- 100.0%on-time delivery rate
- -{0} orders
Minor customization
Design-based customization
Finished product inspection
QA/QC inspectors (2)
Profile
Download report
by SGS Group
by SGS Group- Overview
- Company registration date2022-02-21Floor space(㎡)2000Accepted languagesEnglishYears exporting2Years in industry2
- Certifications
- CEPRODUCTCTB230421022E...
- Production capabilities
- Production lines10Total annual output (units)3000000Production machines30
- Quality control
- Product Support traceability of raw materialsYesProduct inspection methodInspection of all productsQuality control conducted on all production linesYesQA/QC inspectors2
- Trade background
- Main marketsSoutheast Asia(50%), North America(20%), Africa(20%)Supply chain partners7Main client typesRetailer, Engineer, Wholesaler, Brand business, For private use, Manufacturer
- R&D capabilities
- Customization optionslight customization, sample processing, graphic processing, customized on demandNew products launched in last year5R&D engineers3R&D engineer education levels3 graduate
Reviews (20)
Ordered 4 VFD Hitachi, 2 received in original packing in perfect condition, however 2 received without original packing, and no manual included.
In terms of customer service, the representative CoCo is very unco operative, unprofessional and unethical. Despite the fact that I was continuously misled regarding the delivery, provided with someone elses tracking number, she was unapologetic and argumentative. Will definitely recommend to NOT ever deal with her.
Cost wise was okay as compared to other suppliers, however after confirming all prices including freight, CoCo demanded I pay extra money for freight to which i refused.
I also recommend to keep all dealings on Alibaba only!
Response from supplier:
The photos you uploaded are all content that is beneficial to yourself
You should think about your own problems, your tone of voice, and your impolite behavior. Have you forgotten? Do you think suppliers should treat you as God?
The product you obtained at the lowest price that is not available in the market
Also, due to the instruction manual, I was asked to compensate 500 USD
Why don't you upload photos with the above questions?
The official rejection of your refund request by Alibaba is the best proof, as you have no basic ethics as a purchaser
You are the most unreasonable customer I have encountered in my two years at Alibaba, and doing business with you is very unlucky
04 Mar 2024
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